Our Company Policies

Compliance and Commitment  

Elite Contract Clean Limited commits to ensuring, as far as reasonably practicable, the  health, safety, and welfare of our employees and others affected by our operations. We aim to:

• Control risks from work activities.  
• Consult with employees on health and safety matters.  
• Provide safe working conditions and equipment.  
• Provide necessary training and supervision.  
• Prevent accidents and health issues.  
• Comply with relevant Health, Safety and Fire legislation.  

Managing Director Responsibilities:  

• Implement and adapt the health and safety policy as needed.  
• Ensure sufficient resources are allocated to meet safety objectives.  

Management Responsibilities:  

• Prioritise health and safety to prevent injuries and property damage. 
• Protect all persons from foreseeable risks.  

Employees Duties and Consultation: 

• Employees are informed of their duties under this policy.  
• Regular consultation with employees to integrate their feedback and improve  safety practices.  

Systematic Safety Management  

We have implemented arrangements to support the effective implementation of this  health and safety policy and we commit to:  

• Identify hazards, assess risks, and determine control measures.  
• Ensure all employees understand and follow the necessary safety procedures.  
• Prepare emergency procedures, including evacuation in case of fire or other  significant incidents, are clearly set out and communicated to all staff.  

We view health and safety legislation as a minimum standard to exceed, expecting  management to meet their targets without compromising safety.  

Elite Contract Clean Limited is committed to preventing pollution and to complying with all relevant environmental legislation, regulations and other environmental requirements.

We will regularly evaluate the environmental impact of our activities, products and services and we will take action to continually improve our environmental performance.

It is our policy to:

• Minimise the use of energy, water and natural resources.

• Minimise waste through prevention, re-use and recycling where possible.

• Dispose of waste safely and legally.

• Avoid the use of hazardous materials, where practicable.

• Work with environmentally responsible suppliers.

• Prevent environmental damage and minimise nuisance factors such as noise and air pollution.

We will define environmental objectives, targets, and improvement actions that are related to this policy and to our significant environmental aspects. We will regularly evaluate progress.

We are committed to providing relevant environmental training and promoting environmental awareness to employees and, where appropriate, to suppliers and to communicating our environmental performance.

We will implement processes to prevent environmental non-conformities and to ensure that we are prepared to deal with potential environmental emergencies.

This policy will be regularly reviewed and updated to take account of organisational priorities and changes, environmental legislation and best practice.

Elite Contract Clean Limited are committed to providing quality products and services that continually meet the statutory and regulatory requirements, as well as the requirements and expectations of our customers and clients. 

Elite Contract Clean Ltd also ensures that this policy is appropriate to the nature and scale of the company’s activities.

To achieve the desired quality standard, Elite Contract Clean Limited:

• provides duties and responsibilities to cover all levels of management and ensures understanding and compliance of this policy.

• ensures the policy is communicated to all staff.

• provides adequate resources to effectively implement this policy.

• regularly reviews the company’s performance, and setting objectives and targets aimed at improving the company’s quality performance.

• seeks to continually improve company and management systems, procedures and cultures in all areas that may lead to improved quality performance.

To ensure that the policy is successfully implemented, management will be responsible for identifying customer and client requirements, communicating these requirements to personnel and ensuring that the correct procedures are followed to meet these requirements.

All staff within the company are committed to operating continuously to the required standard and be consistently in line with our customer and client requirements.

Elite Contract Clean Limited shall ensure that all personnel understand and fully implement the company’s policies and objectives and can perform their duties effectively through an ongoing training and development programme.

Objectives needed to ensure that the requirements of this policy are met, and that continual improvement is maintained in line with the aim of the policy, will be set, determined and monitored at Management Review.

Elite Contract Clean Limited is committed to preventing modern slavery and human trafficking in all areas of our business and supply chains. The cleaning sector is recognised as high-risk for labour exploitation, particularly due to the use of subcontractors, migrant labour, and pressure to reduce costs.

We have a zero-tolerance approach to any form of slavery, servitude, forced or compulsory labour, and human trafficking. We act ethically and with integrity in all our business relationships and implement robust systems and controls to ensure modern slavery is not taking place anywhere in our business or supply chains.

Our approach includes:

• Rigorous recruitment checks: We verify the right to work for all staff and prohibit recruitment fees or the withholding of documents.
• Fair pay and conditions: All staff are paid at least the National Minimum Wage and provided with safe working conditions and appropriate equipment.
• Supply chain due diligence: We assess and monitor suppliers and subcontractors for compliance with our standards, including annual reviews and contractual requirements.
• Training and awareness: All staff receive training to spot the signs of modern slavery and know how to report concerns.
• Open reporting: We encourage staff and third parties to report any concerns about modern slavery, with protection for whistleblowers.
• Continuous improvement: We review our policies and practices annually to address emerging risks in the cleaning sector.

If you have any concerns or suspect any instance of modern slavery or human trafficking, please contact us or report it in accordance with our Whistleblowing Policy.

At Elite Contract Clean Limited, we are committed to conducting business with integrity, transparency, and in full compliance with the UK Bribery Act 2010. We have a strict zero-tolerance approach to all forms of bribery and corruption.

Our commitments:

• We do not offer, give, or accept bribes, kickbacks, or facilitation payments—directly or indirectly.
• All employees, contractors, and business partners must act honestly and uphold our ethical standards.
• We provide training and clear guidance to help everyone recognise and prevent bribery.
• We encourage anyone to report concerns confidentially through our whistleblowing channels.
• Breaches of this policy may result in disciplinary action or termination of contract.

We regularly review our procedures to ensure ongoing compliance and the highest standards of business conduct.

At Elite Contract Clean Limited, we are committed to the highest standards of integrity, transparency, and ethical conduct. We encourage all employees, contractors, and business partners to speak up if they have concerns about wrongdoing, including bribery, corruption, fraud, health and safety risks, or any breach of legal or ethical standards.

Our Whistleblowing Commitments:

• We provide clear and confidential channels for reporting concerns, including the option to report anonymously.
• All reports are taken seriously and investigated promptly and fairly.
• Whistleblowers are protected: anyone raising a genuine concern in good faith will not suffer any retaliation, disadvantage, or dismissal as a result.
• We treat all disclosures confidentially and share information only with those who need to know to investigate and resolve the issue.
• We provide feedback to whistleblowers where possible, and ensure concerns are addressed appropriately.
• If you are not comfortable raising a concern internally, you have the right to contact relevant external authorities (such as the Health & Safety Executive, HMRC, or the police).

How to Report a Concern:

• Speak to your line manager, the Managing Director, or use our confidential whistleblowing channel: admin@elitecontractclean.com
• You may also report anonymously if you prefer.

We are committed to creating a safe environment where everyone feels empowered to do the right thing.

Elite Contract Clean Limited Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Lawful bases and data protection rights

Where we get personal information from

How long we keep information

Who we share information with

How to complain

Contact Details:

Post

Elite Contract Clean Limited

Princess Works

Markham Lane

Duckmanton

Chesterfield

Derbyshire

S44 5HS

Telephone
01246 690027
 

Email
admin@elitecontractclean.com
 

What information we collect, use, and why
 

We collect or use the following information to provide services and goods, including delivery:
 

· Names and contact details

· Addresses

· Date of birth

· Payment details (including card or bank information for transfers and direct debits)

· Health information (including dietary requirements, allergies and health conditions)

· Health and safety information

· Account information

· Website user information (including user journeys and cookie tracking)

· Photographs or video recordings

· Call recordings

· Records of meetings and decisions

· Identification documents

· Information relating to compliments or complaints

· Information relating to sponsorship
 

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
 

· Racial or ethnic origin

· Health information
 

We collect or use the following information for the operation of customer accounts and guarantees:
 

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Account information, including registration details

· Information used for security purposes

· Marketing preferences
 

We collect or use the following information for service updates or marketing purposes:
 

· Names and contact details

· Addresses

· Marketing preferences

· IP addresses

· Records of consent, where appropriate
 

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Identification documents

· Financial transaction information

· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Any other personal information required to comply with legal obligations

· Health and safety information

· Safeguarding information
 

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
 

· Health information
 

We collect or use the following information for recruitment purposes:
 

· Contact details (e.g. name, address, telephone number or personal email address)

· Date of birth

· National Insurance number

· Copies of passports or other photo ID

· Employment history (e.g. job application, employment references or secondary employment)

· Education history (e.g. qualifications)

· Right to work information

· Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
 

· Health information
 

We collect or use the following personal information for dealing with queries, complaints or claims:
 

· Names and contact details

· Address

· Account information

· Dashcam footage - outside vehicle

· Witness statements and contact details

· Relevant information from previous investigations

· Customer or client accounts and records

· Information relating to health and safety

· Correspondence
 

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
 

· Health information
 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
 

Our lawful bases for collecting or using personal information to provide services and goods are:
 

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
 

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
 

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:
 

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
 

Our lawful bases for collecting or using personal information for recruitment purposes are:
 

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

· We collect and use personal information about job applicants because it is necessary for our legitimate interests as an employer. This allows us to:
- Assess candidates’ suitability for roles within our organisation,
- Communicate with applicants throughout the recruitment process,
- Make informed hiring decisions that help us build an effective workforce. Processing this information benefits both our organisation and applicants by ensuring a fair, efficient, and consistent recruitment process. We only collect information that is relevant and necessary for recruitment, and we take steps to protect applicants’ privacy and data rights.
We have carefully considered the potential impact on individuals’ privacy and believe that our legitimate interests in recruiting staff do not override the rights and freedoms of applicants. We do not use applicants’ data for purposes unrelated to recruitment, and we provide clear information about how their data will be used.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
 

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

· We collect and use personal information to handle queries, complaints, or claims because it is necessary for our legitimate interests as a business. This allows us to: 

- Respond to and resolve issues raised by customers, staff, or other individuals, 

- Investigate and address complaints or claims fairly and efficiently, 

- Improve our services and processes based on feedback and outcomes.

Processing this information benefits both our organisation and the individuals involved by ensuring that concerns are properly addressed and resolved. We only collect information that is relevant and necessary for dealing with the specific issue, and we take steps to protect people’s privacy and data rights. We have carefully considered the potential impact on individuals’ privacy and believe that our legitimate interests in managing queries, complaints, or claims do not override the rights and freedoms of those involved. We do not use this information for unrelated purposes, and we are transparent about how it will be used.
 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
 

Where we get personal information from
 

· Directly from you

· CCTV footage or other recordings

· Publicly available sources

· Previous employers

· Suppliers and service providers

How long we keep information

- PAYE records 

- 3 years from end of tax year 

- Statutory Maternity/Paternity Pay records 

- 3 years after end of tax year 

- Sickness records (SSP) 

- 3 years 

- Accident books/reports 

- 3 years from last entry 

- Working time records 

- 2 years 

- National Minimum Wage records 

- 3 years 

- Pension auto-enrolment records 

- 6 years 

- Health records (e.g. COSHH) 

- 40 years 

- Right to work documentation 

- Duration of employment + 2 years 

- Employee personnel files 

- 6 years after employment ends 

- Recruitment records & interview notes 

- 6–12 months 

- Training records 

- Duration of employment + 6 years 

- Appraisals/performance reviews 

- Duration of employment + 6 years 

- References received 

- Until employment ends

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors

Payroll Services

This data processor does the following activities for us: 

· Process Payroll Information

Others we share personal information with

Organisations we need to share information with for safeguarding reasons

· Professional or legal advisors

· Relevant regulatory authorities

· External auditors or inspectors

· Organisations we’re legally obliged to share personal information with

o Emergency services

o Previous employers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 22/09/2025

Cookies Policy

Last updated: 22/09/2025

This Cookies Policy explains how Elite Contract Clean Limited uses cookies and similar technologies on our website.

What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They help us understand how you use our site, remember your preferences, and improve your experience.

Types of cookies we use

We use the following types of cookies:

1. Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core features such as security, network management, and accessibility. These cookies do not require your consent.

2. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g. Google Analytics). We only use these cookies with your consent.

3. Functionality Cookies

These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced features. These are optional and require your consent.

4. Marketing and Tracking Cookies

We may use these cookies to deliver relevant advertising or track the effectiveness of our marketing campaigns. These cookies are only used with your explicit consent.

Third-party cookies

Some cookies may be set by third-party services we use on our website, such as:

Google Analytics

Social media platforms (e.g. Facebook Pixel)

Embedded content (e.g. YouTube videos)

These third parties may collect data about your browsing activity.

Managing your cookie preferences

When you first visit our website, you will be presented with a cookie banner allowing you to:

- Accept all cookies

- Reject non-essential cookies

- Manage your preferences by category

You can also change or withdraw your consent at any time by revisiting the cookie settings on our website.

Alternatively, you can manage cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

Contact us

If you have any questions about our use of cookies, please contact:

Elite Contract Clean Limited

Princess Works

Markham Lane

Duckmanton

Chesterfield

S44 5HS